Complaints
If you are unhappy or not satisfied with the service you have been provided please let us know as soon as possible. In the first instance please call 03 3399-300 or email admin@hclfinance.co.nz
Or write:-
PO Box 2341
Christchurch 8140
When we receive your complaint
- We will consider your complaint and work with you in good faith to resolve it where possible. We will try to do this as quickly as practicable.
- If we are unable to resolve your complaint we may need to engage further and seek further information about your complaint.
- If we are unable to agree on how to fix your complaint you can make contact with the following external disputes resolution scheme:-
FSCL
Email: info@fscl.org.nz
Phone 04 472-3725
Write PO Box 5967 Wellington 6140